Puzzlemore

Support

A real person reads every message. We reply within two working days.

Send us a message

Fill in the form and hit the button. It opens your own email app with everything ready to send.

This composes an email to info@puzzlemore.nl in your own mail app. Nothing is sent until you press send there.

Prefer to write your own email?

Send it to info@puzzlemore.nl. For bug reports, these details turn a vague mystery into a quick fix:

  • Which game and version (Settings → About)
  • Your device and system, for example “iPhone 14, iOS 26.1”
  • What you did, what you expected and what happened instead
  • The puzzle ID from the pause menu, if it is about one puzzle
  • A screenshot or screen recording, if you can

Security issue? Same address, subject “Security”, and please give us a reasonable window to fix it before disclosing. Support is available in English and Dutch.

Quick answers

I have Puzzlemore Premium but the ads came back

Open Settings → Restore purchases in the game. Your subscription is tied to your App Store or Google Play account, so make sure you are signed in with the account you subscribed with. Still stuck? Email us your order ID.

How do I cancel Puzzlemore Premium?

Through the store, not through us. It keeps working until the end of the period you paid for.

  • iOS: Settings → your name → Subscriptions → Puzzlemore Premium → Cancel.
  • Android: Play Store → profile picture → Payments & subscriptions → Subscriptions.

Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by the store you bought from: Apple, Google Play or Epic. If a store refuses a refund you believe you are entitled to, email us and we will support your case.

My progress disappeared

Progress lives on your device, so it is lost if the app is deleted or the device is reset. Your subscription is never lost: restore it from Settings. Optional cloud sync is on the roadmap.

How do I delete my data?

There is no account, so there is nothing to close. Deleting the app removes everything stored on your device; for the little we hold, see your rights in the privacy policy or simply email us.