Puzzlemore

Support

A real person reads every message. We aim to reply within a few working days.

Send us a message

Fill in the form and hit the button. It opens your own email app with everything ready to send.

This composes an email to info@puzzlemore.nl in your own mail app. Nothing is sent until you press send there.

Prefer to write your own email?

Send it to info@puzzlemore.nl. For bug reports, these details turn a vague mystery into a quick fix:

  • Which game and version (Settings → About)
  • Your device and system, for example “iPhone 14, iOS 26.1”
  • What you did, what you expected and what happened instead
  • A screenshot or screen recording, if you can

Security issue? Same address, subject “Security”, and please give us a reasonable window to fix it before disclosing. Support is available in English and Dutch.

Quick answers

I bought Premium but the ads came back

Open Settings → Restore purchases in the game. This re-checks the purchase with the store and re-applies it. Premium is tied to the store account you bought it with, so make sure you are signed in with that one.

How do I cancel Puzzlemore Premium?

Through the store, not through us. It keeps working until the end of the period you paid for.

  • iOS: Settings → your name → Subscriptions → Puzzlemore Premium → Cancel.
  • Android: Play Store → profile picture → Payments & subscriptions → Subscriptions.

Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by the store you bought from: Apple or Google Play. If a store refuses a refund you believe you are entitled to, email us and we will support your case.

My progress disappeared

Progress lives on your device, so it is lost if the app is deleted or the device is reset. Optional cloud sync is on the roadmap.

How do I delete my data?

There is no registered account, login or password. Battle Mode does create an anonymous technical account. The app has a button under Settings that deletes your Battle profile, challenges and results and signs you out on this device. Deleting the app removes everything stored on your device; for the rest see your rights in the privacy policy or email us.